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Delivery Information

All orders received by 12 midday will be shipped out the next working day (Monday to Friday).

All parcels are sent by Royal Mail and you can choose which delivery service suits you best.  All shipping prices are based on the weight of your order. 

Orders to the value of £50.00 or over FREE 
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Royal Mail 2nd class up to 95 grams (no tracking) £1.11
Royal Mail 2nd Class 96 grams to 1995 grams (no tracking) £3.35
Royal Mail 2nd Class 1996 grams to 4995 grams (no tracking) £9.14
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Royal Mail 1st class up to 95 grams (no tracking) £1.44
Royal Mail 1st Class 96 grams to 995 grams (no tracking) £4.00
Royal Mail 1st Class 996 grams to 1995 grams (no tracking) £5.72
Royal Mail 1st Class 1996 grams to 4995 grams (no tracking) £16.00
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Royal Mail Special Delivery up to 95 grams (tracked) £7.00
Royal Mail Special Delivery 96 grams to 495 grams (tracked) £7.80
Royal Mail Special Delivery 496 grams to 995 grams (tracked) £9.10
Royal Mail Special Delivery 996 grams to 1995 grams (tracked) £11.30



Returns and Damages

If you would like to return all or part of your order for any reason, please contact us by email at karen@tkemporium.co.uk within 14 days of receipt of your order.  You will need to return your order within 30 days of receiving it and you will need to pay for the return postage yourself.  Returns should ideally be sent in the original packaging and must be in the same condition as they were sent out in order for us to offer you a refund.


In the unlikely event that all or part of your order arrives damaged, please contact us as soon as possible by email at karen@tkemporium.co.uk with your order number and a photo of the damaged item(s).  If the item has been damaged during transit, we may be able to offer you a replacement or refund.  We won't be able to replace or refund if we believe the damage has been caused by your abuse or neglect of the item.