We aim to pick, pack and dispatch your order the same day (if ordered by 12pm), any orders received after 12pm will be dispatched the following day (Mon - Fri).

All orders are sent via Royal Mail and you can choose which delivery service suits you best. All shipping prices are based on the weight and volume of the products in your cart.

FREE UK delivery on orders over £50!

Orders over £50 are sent via Royal Mail Tracked 48 free of charge unless otherwise stated (express delivery options also available at checkout).

Royal Mail 48

Large Letter

Weight (g) ETA Price
Up to 100g 2-3 working days £1.05
Up to 250g 2-3 working days £1.65
Up to 500g 2-3 working days £2.15
Up to 750g 2-3 working days £2.70

Small Parcel

Weight (g) ETA Price
Up to 2000g 2-3 working days £3.35
Up to 5000g 2-3 working days £5.35
Up to 10000g 2-3 working days £6.95
Up to 20000g 2-3 working days £10.45


Royal Mail 24

Large Letter

Weight (g) ETA Price
Up to 100g Next day £1.45
Up to 250g Next day £2.05
Up to 500g Next day £2.65
Up to 750g Next day £3.30

Small Parcel

Weight (g) ETA Price
Up to 1000g Next day £3.95
Up to 2000g Next day £5.95
Up to 10000g Next day £6.95
Up to 20000g Next day £11.95


Royal Mail Tracked 24

Weight (g) ETA Price
Up to 1000g Next day £5.45
Up to 2000g Next day £7.95
Up to 10000g Next day £8.95
Up to 20000g Next day £14.45


Royal Mail Tracked 48

Weight (g) ETA Price
Up to 2000g 1-2 working days £4.35
Up to 5000g 1-2 working days £6.35
Up to 10000g 1-2 working days £7.95
Up to 20000g 1-2 working days £11.45


Royal Mail Special Delivery Guaranteed by 1pm

Large Letters & Small to Medium Size Parcels

Weight (g) ETA Price
Up to 100g Next day by 1pm £6.85
Up to 500g Next day by 1pm £7.65
Up to 1000g Next day by 1pm £8.95
Up to 2000g Next day by 1pm £11.15
Up to 10000g Next day by 1pm £15.45
Up to 20000g Next day by 1pm £19.45


How do I check the status of my order?

When your order has been shipped, you will receive an email / SMS notification from us along with a tracking number (if applicable) which you can use to check its status. Please allow 12-24 hours for the tracking information to become available.

If you haven’t received your order within 3 working days of receiving your shipping confirmation email, please contact us at karen@tkemporium.co.uk with your name and order number, and we will look into it for you.


Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return.

In the unlikely event that your order arrives damaged in any way, please email us as soon as possible at karen@tkemporium.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. See our return and refund policy for more info.

If you have any further questions, please do not hesitate to contact us at karen@tkemporium.co.uk


Disclaimer

While every effort is made by us to achieve the delivery times stated, we cannot guarantee this in every instance. We rely upon the services of Royal Mail. There may be a few occasions when they fail to perform the service that they are required to. Though this happens rarely, from time to time it does occur, and we cannot be held responsible for the late delivery of an item.