Ordering

Ordering

Click on the products you want to place them in your cart and then go to checkout, it's really easy. If you have any difficulties, we're happy to do a manual order for you and then send you an email with the order so you can make payment.

Yes, but this is not the ideal way as we can't take payment over the phone and misunderstandings could occur with regard to which products you'd like to order.

Product

As we have literally thousands of crystals in stock, this isn't usually possible but please contact us if you're looking for something particular and we'll do our best to help.

Yes, to the very best of our knowledge, they are. Our suppliers all have ethical trading policies and visit their own suppliers regularly wherever possible in order to ensure standards are upheld.

We believe that:

*  No child labour is used in the creation or sourcing of any of our products
*  All workers are paid a living wage and treated fairly, with no discrimination
*  A safe and healthy working environment is in place for all workers
*  Environmental mining impact is kept to a minimum

Yes, we're happy to help and the best way is to send us an email at karen@tkemporium.co.uk letting us know what help you need.

Delivery

Delivery

If you order before 12 midday Monday to Friday we'll dispatch your order the same day. It then depends which service you choose as to how quickly your order should arrive.

As we trade online only it's not possible for you to visit us directly and all order will need to be sent via Royal Mail.

Our Delivery Information page has all the options listed in an easy-to-read format.

Payment

Payment

We offer all the standard debit and credit card options as well as PayPal and Clearpay.

Yes, if you choose to pay via Clearpay you'll be re-directed to their website after you place your order so that you can create an account with them. Clearpay offer payment by 4 equal instalments every 2 weeks and it's completely free of charge.

Your security and privacy is very important to us and all payment transactions are completed securely. We never have access to any of your financial details.